Privacy Policy
How we collect, use, and protect your personal information.
Last updated: MAY 2026
1. Who We Are
Psychics.co.uk is operated by Craig Hamilton-Parker and Jane Hamilton-Parker. We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy, please contact us.
2. Information We Collect
We collect information you provide directly to us, including:
Name and contact details (email address, phone number)
Billing and payment information (processed securely via Stripe)
Booking details and session records
Communications you send us (enquiries, feedback)
We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited, via standard web analytics tools.
3. How We Use Your Information
We use the information we collect to:
Process and manage your bookings and payments
Communicate with you about your sessions and enquiries
Send you updates, newsletters, and promotional content (only with your consent)
Improve our website, services, and user experience
Comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contract: to fulfil bookings and deliver services you have requested.
Legitimate interests: to improve our services and communicate with you about related offerings.
Consent: for marketing communications, which you may withdraw at any time.
Legal obligation: where required by law.
5. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services (such as Stripe for payments), under strict confidentiality agreements.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can control cookie settings through your browser. Essential cookies required for site functionality cannot be disabled.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for 7 years for accounting purposes.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing of your data
Data portability
Withdraw consent at any time
To exercise any of these rights, please contact us.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment data is processed securely via Stripe and we do not store card details on our servers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch with us.